Frequently asked questions

You can reserve your visit online in just a few minutes. Choose your test or health package, pick a date and time that suits you, and you'll receive an instant confirmation by SMS and email. If you'd prefer a human voice, our care team is happy to arrange everything for you by phone or Viber — whatever feels easiest. We hold your slot so you're seen promptly, with minimal waiting once you arrive.

Of course — plans shift, and we understand. You can reschedule or cancel anytime from your patient account, or simply message our care team, and we'll take care of it for you. There's no penalty for rescheduling in advance; we only ask for a little notice when you can, so we can offer your slot to another patient who may need it.

Walk-ins are always welcome — you'll never be turned away. That said, booking ahead means we can hold a time for you, keep your waiting to a minimum, and prepare for anything specific your tests require. Think of a reservation as the calm, unhurried way to visit: you arrive, you're expected, and you're attended to. Walk-ins are seen as promptly as our schedule allows.

Some tests — such as fasting blood sugar, lipid profile, and certain panels — ask for 8 to 12 hours without food. Water is not only allowed, it's encouraged, so please stay hydrated. When you book, we'll tell you clearly whether your specific tests need fasting, so there's no guessing. If you're unsure or take daily medication, just ask us — we'll give you a malinaw na sagot, a clear answer, before your visit.

In most cases, yes — please continue your usual medication with a little water, unless your doctor has advised otherwise. A few tests do have specific instructions, so the simplest thing is to tell us what you take when you book, and we'll guide you plainly. We'd rather you ask than worry. Your safety and comfort always come before convenience.

Most routine laboratory results are ready the same day or by the next morning. Imaging studies such as X-ray, ultrasound, ECG, and 2D echo are typically released within 24 to 48 hours, as each is carefully read by our specialists. Certain specialized tests take a little longer, and we'll always tell you the expected date upfront. When your results are ready, we notify you right away — no need to keep checking.

Your results live in your private PremiumHealth patient account, available the moment they're released. Simply log in to view, download, or print them anytime, from anywhere. Everything is presented clearly and calmly — plain-language notes alongside the numbers — so you're never left decoding jargon on your own. Your full history stays in one secure place, ready whenever you or your doctor need it.

Yes, and we consider it part of our care, not an extra. Results can feel unsettling when you're reading them alone, so we frame them plainly and, when helpful, our medical team is available to walk you through what they mean and what — if anything — comes next. You'll never be handed a page of numbers and left to worry. Clear answers, gently explained, are the whole point.

Yes — for many blood tests and select diagnostics, our trained phlebotomists can come to you, in the comfort and privacy of your own home. It's especially valued by seniors, patients with limited mobility, and busy families. Home service is available within Bocaue and nearby areas of Bulacan by appointment, with a modest travel fee. Just book online or message our care team, and we'll bring the clinic to your doorstep.

We serve Bocaue and the surrounding communities of Bulacan, with coverage extending to nearby towns depending on the day and the service requested. The easiest way to confirm is to share your address when you book, and we'll let you know right away whether we can come to you and at what time. Where we can reach you, we'll bring the same precision and warmth you'd receive in our center.

We work with many leading HMO providers, and we're happy to check your coverage before your visit so there are no surprises. For PhilHealth, benefits apply to specific covered services under prevailing guidelines. Because plans differ, the kindest thing we can do is verify your eligibility in advance — simply send us your HMO details or PhilHealth number when booking, and we'll confirm what's covered and guide you through any approvals or letters needed.

Please bring a valid ID and your HMO card, and if your plan requires it, a Letter of Authorization (LOA) or approval from your provider. Don't worry if you're unsure what's needed — tell us your HMO when you book, and our care team will tell you exactly what to prepare and help arrange approvals where we can. We handle the paperwork so your visit stays calm and unhurried.

We accept cash, major credit and debit cards, and popular e-wallets such as GCash and Maya, alongside bank transfers for your convenience. Corporate and HMO billing arrangements are also available. Whatever you choose, our pricing is transparent — you'll always know the cost before any test is done, with no hidden charges. Should you have questions about your bill, our team will walk you through every line, gladly.

Yes — corporate wellness is a cornerstone of what we do. We design Annual Physical Exam and executive screening programs tailored to your company's needs, from small teams to large organizations, with flexible scheduling, on-site options for larger groups, consolidated billing, and discreet, organized reporting for HR. Executives are attended to with particular privacy and care. Reach out to our corporate care team, and we'll build a program that fits your people and your calendar.

Absolutely — senior citizen and PWD discounts are honored in full accordance with Philippine law. Simply present your valid Senior Citizen or PWD ID at the time of billing, and the discount is applied to eligible services. We're glad to extend this care, and our team will make the process effortless and dignified. If you'd like an estimate of your discounted total beforehand, just ask and we'll prepare it for you.

Your privacy is sacred to us. All your records — from bookings to results — are protected in full compliance with the Philippine Data Privacy Act (RA 10173), with secure access, encryption, and strict internal safeguards. Your information is shared only with you and those you expressly authorize, such as your physician. We do not sell or misuse your data, ever. What you entrust to us is held in confidence, quietly and completely.

PremiumHealth is located in Bocaue, Bulacan, easily reachable from surrounding towns and the NLEX corridor. We're open through the week with convenient hours, including early mornings that suit fasting tests and weekend availability for busy schedules. For today's exact hours, precise directions, and parking details, please see the Contact page or message our care team — we'll make sure you know exactly where to go and when, before you set out.